A Web-based automotive refrigeration troubleshooting system applying knowledge engineering approach

This study describes the generation of Web-based troubleshooting system for automotive refrigeration system using knowledge engineering approach over the Internet. The relevant technologies used in the system are discussed in detail. The aim of the proposed knowledge-based troubleshooting system (KBTS) is to integrate the troubleshooting process of automotive refrigeration system into a single architecture for retrieving knowledge and experience of technicians in automobile repairing field. The application of KBTS guides the novice or learner through different stages of the troubleshooting process enabling the creation of problem-solving list, its contents include the selection of hand tools and instrument, decision of detecting methods, procedure of disassembling/reassembling component, adjusting, and so on. Through the use of web and knowledge approach, the troubleshooting knowledge of automobile refrigeration system can be effectively incorporated into the procedure generation framework and a Web-based troubleshooting procedure generation system can also be implemented. 2009 Elsevier B.V. All rights reserved. * Tel.: +886 7233733 228. E-mail address: [email protected].